Refund policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as received — unused, unworn, with all original tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at info@auroracandles.co.uk.
Once your request is approved, we will provide you with a return form, detailed instructions, and information on where to send your package.

Please note: Items returned without prior approval will not be accepted.

If a return is approved, you will receive full instructions on how and where to send your item. Return shipping labels are provided only where applicable and confirmed during the return process.

If you have any questions regarding returns, you can always contact us at info@auroracandles.co.uk.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can assess the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalised products

  • Sale items

  • Gift cards

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

Exchanges

The fastest way to receive a different item is to return the original product. Once your return is approved, you may place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@auroracandles.co.uk